Overview

The Membership Manager is responsible for developing and implementing strategies to attract, retain, and actively engage members to advance the organization's mission and promote its continued growth and success. This role involves dealing with a high-performing team, fostering strong relationships with members and key stakeholders, and ensuring a seamless member experience.

Key Responsibilities

1. Member Growth and Onboarding

• Develop and execute comprehensive strategies to attract new members, in line with the organization's objectives and targets.
• Manage the enrollment process for new members, including paperwork, documentation, and data entry.
• Train new members on using the membership platform and resources.
• Assist potential members with inquiries about the enrollment process and provide information on eligibility, benefits, and requirements.

2. Member Retention and Engagement

• Implement retention strategies to ensure ongoing membership and engagement.
• Develop and implement strategies to improve member satisfaction and engagement.
• Assist in planning and coordinating member events, activities, and initiatives to foster a sense of community and belonging.
• Analyze member data and feedback to identify trends and make recommendations for enhancement.

3. Member Relations and Support

• Serve as a point of contact for members, addressing inquiries, concerns, and feedback in a timely and professional manner.
• Collaborate with internal teams to identify areas for improvement in the member experience.
• Maintain and update the membership database in the CRM system.

Additional Requirements:

• Excellent knowledge of the local business community and industry trends.
• Strong networking skills and the ability to build relationships with business leaders and stakeholders.
• Understanding of the challenges and opportunities faced by businesses in the local area.
• Ability to identify and promote member-to-member business opportunities and partnerships.

Qualifications

• Bachelor’s degree in business administration, Marketing, or a related field.
• 3-5 years of experience in membership management, customer service, or a related field.
• Proficiency in using CRM systems and membership management software.
• Strong communication and interpersonal skills, both verbal and written.
• Ability to work independently and as part of a team.
• Adaptability and problem-solving skills to thrive in high-pressure situations.
• Fluency in English and Russian, both spoken and written.

Apply now and become part of our team! Keep in mind that we review applications promptly, and the position will be filled as soon as we find the right candidate.